If I select a currency other than EUR or USD on your shareit shop page, prices get more expensive.

Yes, that's due to a security margin for currency fluctuations chosen by our payment provider shareit. We recommend to simply pay in EUR or USD. Contact us for alternative payment methods if you do not want to buy via shareit.

I just purchased but haven't received a license email.

It can take some hours until your purchase is processed. Also, please check your spam folder.

Are updates free of charge?

For big version updates/upgrades we usually take an upgrade price (so for example from 1.x to 2.0), but the upgrade price will always be cheaper than buying a new version. Small version updates are always free of charge (so that is for example an update from version 1.0 to 1.1 or 1.5., etc).

Do you provide educational discounts?

On request, we often provide 30% educational discount if you send us any proof, for example a scanned certificate of enrollment.

Unlocking and user account

Do I need to be online when registering Curve, FilterShaper, VolumeShaper or MidiShaper?

No, you don't, you just need to transfer the license key file to your computer and to choose it when unlocking one of our products.

I cannot find my license key any more. How can I obtain it again?

You can always access your license keys from your user account.

I have bought one of your plugins. Where do I find the full version download?

The full versions are available for download in your user account.

How can I change my login password?

You can't. But we can always resend you your password via the login page.

Text input in Sonar

I cannot enter text in Sonar.

You need to activate keyboard input for plugins in Sonar by clicking this button in the top right corner of the plugin window:

Plugins do not show up

One of the plugins does not show up in Cubase on Mac OS X, it's not even listed. What can I do?

Sometimes Cubase stores a blacklist of plugins which caused some trouble in the past (maybe a beta version?). We recommend that you delete the blacklist file or temporarily rename it so you can restore it if necessary. Find it here:

/Users/[YOUR USERNAME]/Library/Preferences/Cubase [Essential 5, LE 5, ..]/Vst2xBlacklist.xml

PanCake does not show up on mono channels in Logic. What can I do?

PanCake is stereo only.

CPU usage

I get a very high CPU usage when moving points.

Yes, CPU usage increases while moving points, especially with small audio buffers (smaller than 200 samples).

Crashes or graphic issues

Sometimes the plugin crashes, sometimes I get weird painting errors.

If you're experiencing crashes or graphic issues, then it is likely that your computer is running out of RAM. If you're running your DAW in 32bit, it can only address RAM up to 2GB/4GB. With bigger projects all kind of weird things can happen, to all plugins of all vendors. There is no RAM limitation with 64bit DAWs.

The menus flicker or do not show up at all in Reaper.


Where do I find the manual?

We invest lots of time and user testing to make sure our plugins are easy to use. All our plugins show help texts, we got these FAQs, and we offer tutorials in our YouTube channel. We share some tricks for Curve and VolumeShaper, linked from their pages, but in general we hope that we did a good job designing plugins that are easy to use, and that there is no need for a manual. But on any questions, we are here to help.

Waveform drawing

How can I draw my own waveforms?

From precise control to fluid flow — all the details of wave editing with Cableguys plugins in under 4 minutes: This video covers it all.

Is there a way to make the minimum and maximum values of a sine go to -1/+1?

No. What you can do, though, is to draw something like this, which is still close to a sine:

FilterShaper, VolumeShaper, PanCake, MidiShaper

Is it right that VolumeShaper is essentially included in FilterShaper?

Besides cutoff, resonance and pan, you can also modulate volume in FilterShaper. VolumeShaper is more streamlined if you only want to do volume modulation, and it features multiband editing. On the other hand, FilterShaper allows for more complex modulations and has a bigger oscilloscope. Both plugins support MIDI triggering.

FilterShaper, VolumeShaper, PanCake or MidiShaper work fine in Ableton Live when being the only plugin on a track. But they can show latency in other cases — this can (but does not have to) happen when there are several plugins on the track, or when used on a group or on an audio track with other tracks routed to it.

This is a PDC (Plugin Delay Compensation) issue of Ableton Live. Our plugins are synced to the timing information that is provided by Ableton Live. Sadly, Live does not take PDC into account here and thus the timing information provided by Live can be wrong. We've already talked about this with Ableton in 2011 and are glad about anyone who bugs them about this issue.

As a workaround, you can use FilterShaper's, VolumeShaper's or PanCake's oscilloscope to move the waveform to the left until timing matches again (use the arrow buttons below the waveform; SHIFT-click for precise adjustments).

A more reliable workaround is to set up a MIDI track which plays a note at the beginning of a bar, route this track to FilterShaper, VolumeShaper or PanCake and set the LFO to one of its "Retriggered" modes. This resulted in correct timing in all our tests.

How do I set up MIDI triggering for the retriggered LFO modes?

In most DAWs, it is relatively simple to route MIDI to one of our plugins for MIDI triggering. But it's tricky to set up in Logic, and so we've solved it for you.

I hear clicks and pops.

Plop and click sounds can be a side effect of a sudden and hard volume, filter or pan modulation. To avoid this, you can soften the modulation waveform. Look at this example where a click at the start of the beat is avoided by softly lowering the volume a bit upfront:

The chances for clicks become bigger if you trigger the LFO via midi notes, since the waveform suddenly starts when the trigger is activated. So if a click appears with triggering, we suggest to soften the very beginning of the waveform as well - just until the click disappears. If the timing is off afterwards, please move the MIDI notes a little earlier in the timeline.

Are FilterShaper, VolumeShaper and PanCake working in editors such as WaveLab?

We've tested them with WaveLab 7 and they're basically working. Note, though, that WaveLab does not report a position in the audio, which means that the LFO is running, but cannot be synced to the host correctly. You can still perfectly use them in WaveLab for those effects that do not need to be synced (tremolo, bit-crushing etc). We propose to download the free trial versions to find out if it is to your needs.


How do I set up MidiShaper in my host sequencer?

Please see the tutorials at MidiShaper's page.

Selecting a MIDI port for output shows me this message for each of them: "Cannot open this MIDI port. Please choose another MIDI port." What can I do?

We recommend using the VST version of MidiShaper and to output MIDI directly to your host sequencer. Only if this does not work with your host, synths or effects, choose one of the given MIDI outs. If none of them can be opened, they are blocked by your host sequencer or other software. Please check your host's settings.

MidiShaper only sends out MIDI CC as soon as I raise the waveform above a certain values. Why are the lowest (or highest) waveform values cut?

The formula for calculating the output value is

"Center"-value + "Source 1"-value/100 * LFO-value + "Source 2"-value/100 * LFO-value + ..

where "LFO"-value is between -1.0 and 1.0. Output values are trimmed to be between 0.0 and 1.0.

We recommend to set the "Center"-value in the "Modulations"-area to 0.50 and the multiplier in the "Source"-row to 50. This way all values produced by MidiShaper are in the range 0.0—1.0 (or 0—127). If you then change the "Center"-value, or increase the "Source"-value, values might be cut.

Got more questions? Contact us.