Purchasing

If I select a currency other than EUR or USD on the shopping page, prices get more expensive.

Yes, that's due to a security margin for currency fluctuations chosen by our payment provider shareit. We recommend to simply pay in EUR or USD. Contact us for alternative payment methods if you do not want to buy via shareit.

I already own a Cableguys plugin. Can I get the Cableguys Bundle for a cheaper price?

In most cases: Yes. Just log in to obtain the discount.

I cannot finish the purchase.

Issues during the purchase can usually be solved by using another browser. If this does not help, please check the FAQ of our payment provider shareit for more information, or contact us.

I just purchased, but have not received a license email.

Usually license emails are sent immediately after your purchase. In some cases it can take some hours until your purchase is processed. Also, please check your spam folder.

Are updates free of charge?

For major upgrades we usually take an upgrade price (so for example from 1.x to 2.0), but the upgrade price will always be cheaper than buying a new version. Minor updates are always free of charge (for example an update from version 1.0 to 1.1 or 1.5., etc).

Do you provide educational discounts?

On request, we often provide 30% educational discount if you send us any proof, for example a scanned certificate of enrollment.

Installation and unlocking

Do I need to be online when unlocking one of the plugins?

No, you don't, you just need to transfer the license key file to your computer, so you can choose it when unlocking one of our products.

I have bought one of your plugins. Where do I find the full version download?

Full version downloads are available in your user account.

I have downloaded the installation file, but when I click on it nothing happens.

In rare cases anti-virus software can block the installation. Please deactivate your anti-virus software temporarily and restart the installation, but do not forget to turn it on again once the installation has finished.

I double-click on the license file, but it won't unlock the plugin.

Yes. Please read the section "Installation instructions" in your user account.

The plugin says: "The license file could not be parsed."

Please download and install the latest full version and latest license file from your user account.

I cannot find my license key any more. How can I obtain it again?

You can always access your license keys from your user account.

How can I unlock the demo version?

It is not possible to unlock the demo version. Please download the full version from your user account. On OS X, the full version installation will automatically overwrite the demo version. On Windows, the VST version must be installed to the VST folder which you have defined in your DAW. If you've installed the demo version before, please install the full version to the same folder. This will overwrite the demo with the full version. Then open the plugin in your DAW.

I cannot start the installer. Either nothing happens, or a virus scanner is reporting a virus.

Anti virus software can silently block the installer, or might report a virus.

It's rare that this happens, but if it does, then this is a false alarm of your virus scanner (if you've downloaded the software directly from our website). So please disable your virus scanner during installation and turn it back on immediately afterwards.

In general, if you're unsure, you can also upload the file to an online virus scanner, which checks with a ton of different virus scanners.

Your user account

I forgot my password. How can I log in to my account?

If you have no password, enter your registered email to receive your log in information via the login page.

How can I change my login password?

You can't. But we can always resend you your password via the login page.

Plugins do not show up

The installation was successful, but the plugin does not show up in my DAW.

Please restart your DAW. On Windows make sure that you've installed the plugin to the VST folder which you have defined in your DAW.

One of the plugins does not show up in Cubase on Mac OS X, it's not even listed. What can I do?

Sometimes Cubase stores a blacklist of those plugins that caused trouble in the past (maybe a beta version?). We recommend that you delete the blacklist file or temporarily rename it so you can restore it if necessary. Find it here:

/Users/[YOUR USERNAME]/Library/Preferences/Cubase [Essential 5, LE 5, ..]/Vst2xBlacklist.xml

PanCake or FilterShaper do not show up on mono channels in Logic. What can I do?

PanCake and FilterShaper are stereo only. Note that tracks in Logic are mono by default. You can set a mono track to stereo via the settings in Logic's mixer.

The plugins do not show up in Pro Tools.

Our current plugins are not supporting RTAS any more, and we do not support AAX. Our plugins are only available as VST and AU plugins, so they are not compatible with Pro Tools.

They might work well with plugin wrappers such as Blue Cat's PatchWork, but we have not tested this ourselves (Blue Cat offers a demo version that you can give a try, though).

We're planning to support AAX later, but it's not a big priority for us. We prefer to work on products and features.

Crashes, errors, graphic issues, CPU usage

Sometimes the plugin crashes, sometimes I get weird painting errors.

If you're experiencing crashes or graphic issues, then it is likely that your computer is running out of RAM. If you're running your DAW in 32bit, it can only address RAM up to 2GB/4GB. With bigger projects all kind of weird things can happen, to all plugins of all vendors. There is no RAM limitation with 64bit DAWs.

When loading a set from another computer, the plugin does not load the stored settings.

Old versions of our plugins are often unable to load settings that have been saved with newer versions. So please make sure that you're running the latest versions.

I get a very high CPU usage when moving points.

Yes, CPU usage increases while moving points, especially with small audio buffers (smaller than 200 samples).

The menus flicker or do not show up at all in Reaper.

Manual

Where do I find the manual?

We invest lots of time and testing with users to make sure our plugins are easy to use. All our plugins show help texts, we got these FAQs, and we offer tutorials, which are linked from the plugin pages and in our YouTube channel. We hope that we did a good job designing plugins that are easy to use. On any questions, we are here to help.

Editing

How can I draw my own waveforms?

From precise control to fluid flow — all the details of wave editing with Cableguys plugins in under 4 minutes: This video covers it all.

I'd like to draw melodies in Curve.

You can, including slides. See Curve's tutorials page.

Is there a way to make the minimum and maximum values of a sine go to -1/+1?

No. What you can do, though, is to draw something like this, which is still close to a sine:

I'd like to have finer control when moving a control.

You can hold down SHIFT when moving a control for fine adjustments. However this does not work in all DAWs, as some DAWs steal the SHIFT key.

You can also use the mouse-wheel when moving a control. CTRL-click or double-click on a control for settings its default value.

FilterShaper, VolumeShaper, PanShaper, PanCake, MidiShaper

Is it right that VolumeShaper is essentially included in FilterShaper?

Besides cutoff, resonance and pan, you can also modulate volume in FilterShaper. VolumeShaper is more streamlined if you only want to do volume modulation, and it features multiband editing. On the other hand, FilterShaper allows for more complex modulations and has a bigger oscilloscope. Both plugins support MIDI triggering.

FilterShaper, VolumeShaper, PanShaper, PanCake or MidiShaper work fine in Ableton Live when being the only plugin on a track. But they can show latency in other cases — this can (but does not have to) happen when there are several plugins on the track, or when used on a group or on an audio track with other tracks routed to it.

This is a PDC (Plugin Delay Compensation) issue of Ableton Live. Our plugins are synced to the timing information that is provided by Ableton Live. Sadly, Live does not correctly take PDC into account here and thus the timing information provided by Live can be wrong. We've already talked about this with Ableton in 2011 and are glad about anyone who bugs them about this issue. Ableton's timing issue became less intensive since Live 9.5, but it has not been solved.

As a workaround, you can use the oscilloscope in our plugins to move the waveform to the left until timing matches again (use the arrow buttons below the waveform; SHIFT-click for precise adjustments).

A more reliable workaround is to set up a MIDI track which plays a note at the beginning of a bar, route this track to FilterShaper, VolumeShaper, PanShaper or PanCake and set the LFO to one of its "Retriggered" modes. This resulted in correct timing in all our tests.

How do I set up MIDI triggering for the retriggered LFO modes?

In most DAWs, it is relatively simple to route MIDI to one of our plugins for MIDI triggering. But it's tricky to set up in Logic, and so we've solved it for you.

I hear clicks and pops.

Plop and click sounds can be a side effect of a sudden and hard volume, filter or pan modulation. To avoid this, you can soften the modulation waveform. Look at this example where a click at the start of the beat is avoided by softly lowering the volume a bit upfront:

The chances for clicks become bigger if you trigger the LFO via midi notes, since the waveform suddenly starts when the trigger is activated. So if a click appears with triggering, we suggest to soften the very beginning of the waveform as well - just until the click disappears. If the timing is off afterwards, please move the MIDI notes a little earlier in the timeline.

Are the audio plugins working in editors such as WaveLab?

WaveLab does not report a position in the audio, which means that the LFO is running, but cannot be synced correctly. You can still perfectly use them in WaveLab for those effects that do not need to be synced (tremolo, bit-crushing etc). We propose to download the free trial versions to find out if it is to your needs.

MidiShaper

How do I set up MidiShaper in my DAW?

Please see the tutorials at MidiShaper's page.

Selecting a MIDI port for output shows me this message for each of them: "Cannot open this MIDI port. Please choose another MIDI port." What can I do?

We recommend using the VST version of MidiShaper and to output MIDI directly to your DAW. Only if this does not work with your DAW, synths or effects, choose one of the given MIDI outs. If none of them can be opened, they are blocked by your DAW or other software. Please check your DAW's settings.

MidiShaper only sends out MIDI CC as soon as I raise the waveform above a certain values. Why are the lowest (or highest) waveform values cut?

The formula for calculating the output value is

"Center"-value + "Source 1"-value/100 * LFO-value + "Source 2"-value/100 * LFO-value + ..

with LFO value being between -1.0 and 1.0. Output values are trimmed to be between 0.0 and 1.0.

We recommend to set the Center value in the Modulations area to 0.50 and the multiplier in the Source row to 50. This way all values produced by MidiShaper are in the range 0.0—1.0 (or 0—127). If you then change the Center value, or increase the Source value, output values might be cut.

Got more questions? Contact us.