Purchasing

I've been trying to buy a Cableguys plugin, but even though I've entered all my info, the ShareIt page just re-loads when I click "Buy it now". How do I complete my purchase?

Issues arising during the purchasing process can usually be solved by using a different browser.

If that doesn't work, or you don't have another browser, click the shop link again and change "cookies=1" to "cookies=0" in your browser's URL field, then hit Enter. This will reload the shopping page, after which it should work. Please contact us if it doesn't and we'll find another solution.

Why can't I finish my purchase?

Issues arising during the purchasing process can usually be solved by using a different browser. If that doesn't work, or you don't have another browser, please get in touch with our payment provider, MyCommerce, for more information, or contact us.

Why do your prices become more expensive when I select a currency other than EUR or USD on the shopping page?

This is due to a security margin for currency fluctuations put in place by our payment provider, MyCommerce. Unfortunately, it's entirely out of our control. To avoid it, though, simply opt to pay in EUR or USD.

I already own a Cableguys plugin. Can I get a discount on ShaperBox 2 or the full Cableguys Bundle?

In most cases, yes. Just log in to your Cableguys account to see your discount automatically applied to the ShaperBox 2 and Cableguys Bundle prices.

I just bought a plugin or Bundle from you, but have not received the email telling me how to download and unlock it. How do I get my software?

Usually, the email containing the login details for your Cableguys account (where you access your installers and license files) is sent immediately after your purchase. In some cases, though, it can take a few hours for your purchase to be processed. Also, please check your spam folder. If you've not received your account details within 24 hours, please contact us.

Are updates to Cableguys plugins free of charge?

For full version updates (from 1.x to 2.0, for example), we usually charge an upgrade price, which will always be cheaper than buying the latest version without already owning the previous one. Minor 'point release' updates are always free of charge (from version 1.0 to 1.1 or 1.5, etc, for example).

Do you provide educational discounts?

Yes, on request we often provide a 30% educational discount. Simply send us proof of your educational status — a scanned certificate of enrollment, for example.

Installation and authorising

Where can I find installation instructions for your plugins?

Please check our in-depth installation guide for step-by-step instructions on installing and authorising your Cableguys plugin.

Do I need to be online when authorising your plugins?

No, you don't — you just need to transfer the license key file to your offline computer, so you can select it when the plugin asks you to upon first launch.

I've bought one of your plugins. Where do I download the full version from?

All your full version downloads are available in your Cableguys user account.

I have downloaded the installation file, but when I double-click it, nothing happens, or my virus scanner is reporting a virus. Is the installer broken?

Anti-virus software can silently block our installers, or might erroneously report a virus in an installer.

It's rare that this happens, but if it does, we can assure you that it's a false alarm (assuming you've downloaded the software directly from your Cableguys account via our website, of course). Please disable your virus scanner during installation and turn it back on immediately afterwards.

If you're unsure, you can upload the installer to an online virus scanner to have it checked by multiple virus scanners.

I've double-clicked the license file, but it hasn't unlocked the plugin. How can I make it work?

The license file needs to be loaded into the plugin — it's not an executable file that you can 'run' on its own. Please check our in-depth installation guide for more information.

I've loaded the license file into the plugin, but I'm getting an error message saying, "The license file could not be parsed". How can I authorise my plugin?

Please download and install the latest full version of the plugin and your license file from your user account. Then, try to unlock the plugin with the zipped license file (.zip). If that doesn't work, unzip the file and try to unlock the plugin with the .lic file.

I've lost my license file. How do I obtain it again?

You can always download your license files from your Cableguys user account.

How do I unlock the demo version of my Cableguys plugin?

It is not possible to unlock the demo versions of our plugins. Please download the full version from your Cableguys user account.

On macOS, the full version installation will automatically overwrite the demo version, as long as you install to the default locations.

On Windows, the VST version must be installed to the 'VST Plugins' folder specified in your DAW. If you've previously installed the demo version, please install the full version to the same folder. This will overwrite the demo with the full version.

I'm having trouble with the installation process. Where can I get help?

Please check our in-depth installation guide.

Your user account

I forgot my password. How do I log in to my account?

Please enter your registered email address at the login page to have your login information resent to you.

How do I change my login password?

You can't. But we can always resend you your password via the login page.

Rest assured that nothing whatsoever is stored in your Cableguys account apart from your email address and your list of registered Cableguys plugins. All financial transactions between us and our customers are handled by our ecommerce provider, MyCommerce.

Plugins not appearing in the host DAW

The installation was successful, but my Cableguys plugin does not show up in my DAW. What's up?

Please restart your computer after plugin installation. On Windows, make sure you've installed the plugin to the VST Plugins folder specified in your DAW's preferences.

If this does not solve the issue, please check our in-depth installation guide. If you still can't get your plugin to appear, please contact us.

PanCake or FilterShaper do not show up on mono channels in Logic. What can I do?

PanCake and FilterShaper are stereo-only plugins, but newly created audio tracks in Logic are mono by default. You can set a mono track to stereo via the settings in Logic's mixer.

Why doesn't my Cableguys plugin show up in Pro Tools?

Currently, our plugins are only available in VST and Audio Units (AU) formats, so they're not compatible with Pro Tools.

They might work with plugin wrappers such as Blue Cat's PatchWork, and although we've not tested this ourselves, we have had very positive reports from users. Blue Cat offers a demo version of Patchwork should you wish to try it.

We might support AAX later, but it's not a major priority for us, so we're sorry that we cannot provide any timeline for that. For now, we're focused on developing new products and features.

Crashes, errors, graphics issues and CPU usage

Why does clicking the automation menu for FilterShaper 3 in Logic Pro X cause a spinning pinwheel for about 4-5 seconds?

Unfortunately, this particular issue is beyond our control — it's a problem with Logic, not FilterShaper. FilterShaper 3 has thousands of parameters (including every point in every wave) that can be automated, which Logic doesn't handle as well as other DAWs. If you wait for the pinwheel to go away, the menu will appear and automation can be drawn, but every time the menu is clicked, the pinwheel and delay will occur again.

Sometimes my Cableguys plugin crashes, or I get weird graphical glitches. Is there anything I can do?

If you're experiencing crashes or graphics issues, it's likely that your computer is running out of RAM. If you're running your DAW as a 32-bit application, it can only address up to 2GB/4GB of RAM, so with bigger projects, all kinds of weird things can start to happen with plugins from all vendors. There is no RAM limitation with a 64-bit DAW, however, so we would always recommend 64-bit over 32-bit.

When loading a project saved on another computer, my Cableguys plugin doesn't load the settings stored in that project. How do I fix this?

Old versions of our plugins are unable to load settings that have been saved with newer versions, so please make sure that you're running the same version on both systems.

Why does my computer experience very high CPU usage when moving points in the LFO wave editor?

CPU usage inevitably increases while moving points in the wave editor, especially when a small audio buffer is set (ie, less than 200 samples).

Why do the menus in my Cableguys plugin flicker or not show up at all in Reaper?

I'm getting distorted sounds when rendering projects in FL Studio. How do I fix this?

Set the looping mode (tail) in FL Studio's rendering options to 'Leave remainder'.

Editing waveforms and parameters

How do I draw my own LFO waveforms?

From precise control to fluid flow, this video explains the fundamentals of wave editing with Cableguys plugins in under 4 minutes:

I'd like to draw melodies in Curve — is that possible?

Yes, it is, and your melodies can even incorporate slides. See Curve's tutorials page.

How do I get finer resolution when moving a control?

Hold down the SHIFT key when moving a control for fine adjustments. This doesn't work in all DAWs, however, as some DAWs 'steal' the SHIFT key for other purposes.

You can also use the mousewheel to move the control underneath your mouse pointer, and CTRL-click or double-click a control to set it to its default value.

Audio, automation, MIDI and timing issues

I want to shape my kick/bass/snare/other sound, but the beat it plays is syncopated, not four-on-the-floor. How can I do make the plugin follow the rhythm of my beat?

You can use the MIDI trigger option in ShaperBox, FilterShaper, MidiShaper or PanCake to trigger the LFO with any rhythm you like. Alternatively, if it's a repeating pattern, just draw an LFO waveform that follows the rhythm of the part in question.

How do I set up MIDI triggering for the retriggered LFO modes?

These guides show you how to use MIDI notes to retrigger LFOs in ShaperBox (TimeShaper, FilterShaper Core, VolumeShaper, PanShaper, WidthShaper, CrushShaper), FilterShaper 3, MidiShaper and PanCake, in a range of DAWs:

Can I trigger multiple Cableguys plugins with a single MIDI track in Ableton Live?

Yes, you can use a single MIDI track to trigger any number of instances of ShaperBox, FilterShaper 3, MidiShaper and/or PanCake within Ableton Live, using Live's External Instrument device. Here's how it's done:

1. Load an External Instrument device from the Instruments section of the Live library onto a MIDI track, then right-click it in the Details View and select 'Group', or select it and press Cmd/Ctrl+G. The External Instrument should now be contained within a Group on the MIDI track.

2. Set up a Cableguys plugin on any track in your project, and set its MIDI Trigger menu to 'On' or 'On (1-Shot)'.

3. Program your triggering MIDI pattern on the External Instrument MIDI track, then set the 'MIDI To' field of the External Instrument device to the track with the Cableguys plugin inserted. If the Cableguys plugin isn't the only MIDI-receptive plugin on the track, select it in the menu below. On playback, the MIDI clip will trigger the Cableguys plugin.

4. Drag another External Instrument device into the Chain List of the Group on the MIDI trigger track to create a second Chain within the Group, then set up another Cableguys plugin on another track, again with MIDI Trigger set to 'On' or 'On (1-Shot)'.

5. Route the second External Instrument device to the second Cableguys plugin as described in step 3. Both Cableguys plugins should now respond to the MIDI clip on the triggering MIDI track. Repeat as many times as required, with a separate External Instrument plugin routed to each Cableguys plugin in your project.

My PanShaper or WidthShaper stereo effect doesn't seem to be doing anything to the sound. What am I doing wrong?

There are two possible causes of this:

1. You have placed the effect on a mono track/channel in your DAW — stereo effects must be placed on a stereo channel in order to work.

2. WidthShaper adjusts stereo width — it cannot create or add width if the signal has no stereo content (similar to how an EQ cannot boost frequencies that aren't already there). So ensure that your signal has some stereo content before processing it with WidthShaper.

Why can't I automate CrushShaper's Crunch parameter, or FilterShaper Core’s Cutoff and Resonance, in my DAW?

The Crunch parameter is the average of the points in the LFO curve, so whenever you edit the LFO curve, you are also changing the Crunch value (try drawing some points and you'll see the value changing). So for example, if you had automation armed while editing the LFO curve, you'd inadvertently overwrite your Crunch automation with semi-random values. Also, some DAWs (eg, Ableton Live) would interpret any change in Crunch value as the user adjusting the control manually, and automation playback would be disabled.

In short, allowing automation of Crunch, Cutoff and Resonance as regular VST/AU parameters could unleash chaos.

A workaround is to use the Envelope's Shift slider (which is an automatable parameter) to offset the LFO. This works even with the Envelope's Amount at 0%.

Why is the audio output from TimeShaper sometimes completely silent?

The wave you draw in TimeShaper defines how much you're going 'back in time'. If a given point on the wave lies within the gray dashed area, you might move back to a time where no audio was playing yet.

Additionally, TimeShaper does not pass audio when the transport in your DAW is stopped, so if you want to play through TimeShaper in real time, your project must be playing back. This is to prevent TimeShaper's buffered audio continuing to play back after you hit stop.

Cableguys effects are sometimes slightly out of sync in Ableton Live, as if latency is not being compensated for by PDC. What can I do about this?

Cableguys effects work perfectly in Ableton Live when they're the only plugin on a track, but they can suffer from latency in other cases — such as when there are several other plugins also on the track, or when used on a group or audio track with other tracks routed to it. This problem is not caused by Cableguys plugins, but is the result of a PDC (Plugin Delay Compensation) issue within Ableton Live. Our plugins are synced to the timing information provided by Live, and unfortunately Live does not correctly factor in PDC, so the timing information provided can be wrong. We discussed this with Ableton in 2011, and we encourage anyone affected by the issue to bug them about it. These timing issues became less problematic with the release of Live 9.5, but they have not been completely solved.

As a quick workaround, you can use the oscilloscope in your Cableguys plugin to move the wave to the left until the timing matches up again (use the arrow buttons below the wave; SHIFT-click for precise adjustments).

A more reliable workaround, though, is to set up a MIDI track that plays a note at the beginning of the bar, route this track to the Cableguys plugin and set the LFO to one of the MIDI triggered modes. This has consistently resulted in correct timing in our tests.

Why do I hear clicks and pops when using VolumeShaper, PanShaper or FilterShaper?

Clicks and pops can be caused by sudden and hard volume, filter or panning modulation. To avoid it, soften the LFO waveform. In this example, a click at the start of the beat is avoided by softly lowering the volume a touch at the end of the LFO cycle:

Clicks are more likely to occur if you trigger the LFO with MIDI notes, since the waveform suddenly starts when the trigger is activated. ShaperBox 2 features a Trigger Smoothing option, alleviating the clicks that can arise when retriggering LFOs with MIDI, which is on by default. If triggering still causes a click, though, we suggest softening the very beginning of the waveform as well - just enough to make the click disappear. If the timing is off afterwards, move the triggering MIDI notes a little earlier on the timeline to compensate.

Why do I hear clicks and pops when using TimeShaper?

TimeShaper works by changing the playback position within an audio buffer. Sudden 'jumps' inside an audio buffer can create clicking sounds, just like editing audio clips together in a DAW. If you're hearing clicks in your TimeShaper setup, first enable Smooth Step mode.

Smooth mode applies a short crossfade when two points are at the exact same horizontal position, forming a 'step' shape. If you still hear clicks, the points may be at slightly different positions, making a short 'ramp'. This can happen when points are adjusted 'free hand', so use Snap mode to accurately set points to the same horizontal position (and don't forget that this applies to the start/end points of your waveform too).

Smooth Step mode's crossfade is optimised for a tight, punchy response across a variety of musical material. However, deep sub-bass frequencies may require special treatment, since each wave cycle is longer than the crossfade. In this case, a low-pass filter (eg, FilterShaper Core) can be placed after TimeShaper to soften the full-range clicks, leaving just the sub-bass frequencies. A steep, clean filter works best.

This video explains the issue in detail, and gives further advice on getting smooth, professional results with TimeShaper:

Do your plugins work in audio editors such as WaveLab?

WaveLab does not report the playback position in the audio, which means that while the LFOs in our plugins run, they can't be synced correctly. You can still use them in WaveLab for effects that don't need to be synced (tremolo, bit-crushing, etc). If you're planning on buying any of our plugins primarily for use in an audio editor, we suggest first downloading the free trial version to ascertain whether or not it suits your requirements.

Why do I get quiet gaps and unexpected level drops when triggering a Shaper LFO with MIDI?

When using MIDI 1-Shot mode, the very last value of the wave will be held until the next trigger note is received.

You may need to adjust the final point to achieve the desired effect — to avoid VolumeShaper becoming quiet between MIDI notes, for example.


Before: Each time the wave ends, the volume remains reduced until the next MIDI trigger.

After: With the endpoint of the wave adjusted, the volume stays at maximum until the next MIDI trigger.

HalfTime

Do I need HalfTime if I already own TimeShaper?

HalfTime is focused 100% on half-speed effects. TimeShaper can do the half-time/half-speed effect and much more, such as scratch, glitch, stutter, repeat, speed-up, reverse, etc.

As far as differences go when it comes to half-speed effects, HalfTime has two fully adjustable Smooth modes, Percussive and Sustain, which you can also set to long values for creative FX (FX and Swell modes). TimeShaper only has Percussive with a short, fixed smoothing time.

The biggest difference, though, is convenience. HalfTime's interface makes it straightforward to create a slow-down effect (no setup – just add the plugin). In contrast, TimeShaper has an endless range of applications.

MidiShaper

How do I set up MidiShaper in my DAW?

Please see the tutorials on the MidiShaper page.

Selecting a MIDI port for output brings up this message: "Cannot open this MIDI port. Please choose another MIDI port". What can I do?

We recommend using the VST version of MidiShaper and outputting MIDI directly to your DAW ('Out To Host'). Only choose one of the given MIDI outs if 'Out To host' doesn't work with your DAW, synths or effects. If none of the ports can be opened, it means they must be blocked by your DAW or other software, so please check your DAW's settings.

MidiShaper only sends out MIDI CCs when I raise the waveform above a certain value. Why are the lowest (or highest) waveform values cut?

The formula for calculating the output value is:

Center value + Source 1 value/100 * LFO-value + Source 2 value/100 * LFO value + ..

...with LFO value being between -1.0 and 1.0. Output values are trimmed to be between 0.0 and 1.0.

We recommend setting the Center value in the Modulations area to 0.50, and the multiplier in the Source row to 50. That way, all values produced by MidiShaper are in the range 0.0-1.0 (or 0-127). If you then change the Center value, or increase the Source value, output values might be cut.

Got a question that's not answered here? Contact us.