Download your plugin

Demo version installers

Download the latest demo installers from the Cableguys products page.

Full version installer

If you own a plugin, download its latest full version installer from your user account. Note that demo versions cannot be unlocked, so if you own the full version, you need to download the full version installer from your user account.

TimeShaper, FilterShaper Core, VolumeShaper, PanShaper and WidthShaper run in ShaperBox. If you own any of those, please download ShaperBox.

You also need to download the latest license file from your user account and store it somewhere on your hard drive. The plugin will ask you for that license file the first time you start it in your DAW (more on this later).

Install your plugin

Windows

Please make sure that you are running your computer with admin rights. Unpack the .zip-file that you have downloaded, and double-click the .exe-file.

The setup dialogue will ask you for the location of your VST folder. The VST version must be installed to the VST folder that you have specified in your DAW.

If you have installed an older version of the plugin before, please install the new one to the same folder. This will simply overwrite the previous version. Major versions (for example 1.x and 2.x) have different file names and unique IDs, so older major versions won't be replaced.

macOS

Unpack the .zip-file that you have downloaded, and double-click the .pkg file. Note that some browsers unpack the.zip-file automatically.

If you have installed an older version of the plugin before, the new version will automatically replace it, assuming both versions were/are installed to the default location.

If you are organising your plugins in subfolders, remember to move the .vst and/or .component plugin files into your chosen subfolder to replace the old version after installation. Major versions (for example 1.x and 2.x) have different file names and unique IDs, so older major version won't be replaced.

Troubleshooting
I have downloaded the installation file, but when I click on it nothing happens, or a virus scanner is reporting a virus.

Anti virus software can silently block the installer, or might report a virus.

It's rare that this happens, but when it does, it's a false alarm from your virus scanner (assuming you've downloaded the software directly from our website, of course). So please disable your virus scanner during installation and turn it back on immediately afterwards.

In general, if you're unsure about an installer, you can upload the file to an online virus scanner, which will check it using numerous different scanning systems.

Restart your DAW and open the plugin

After installation, open your DAW – Ableton Live, Logic, Cubase, FL Studio, etc – and insert the plugin on a channel.
Please note that our plugins do not work as standalone programs.

Troubleshooting
I installed the full version, but the demo version is loading instead.

On macOS, a restart might help. If that doesn't solve the issue, it means the demo version is still installed. To solve this:
  1. Close your DAW.
  2. If you are using macOS, manually remove the plugin from these folders if it's installed in any of them (in Finder, press SHIFT-CMD-G to enter the folder name):

      In the folder for all users:
    • VST version: /Library/Audio/Plug-Ins/VST
    • AU version: /Library/Audio/Plug-Ins/Components

      In your home folder:
    • VST version: ~/Library/Audio/Plug-Ins/VST
    • AU version: ~/Library/Audio/Plug-Ins/Components

    If you specified a custom location during installation, please remove the plugin from there, too.
  3. On both Mac and Windows, see if there is an additional VST folder set up in the preferences of your DAW, and if so, remove the plugin from that folder manually, too.
  4. Install the full version again.

Troubleshooting
I cannot see the plugin on an older version of macOS or Windows

Please check the "System Requirements" at the bottom of the plugin pages.

Troubleshooting
I cannot see the plugin in macOS

If you're using macOS, please restart your computer after installation. Some DAWs (especially Logic Pro X) won't recognize the plugin otherwise.

Troubleshooting
I cannot see the plugin in Logic

Please restart your Mac after installation. Some DAWs (including Ableton Live and Logic Pro X) may not recognize the plugin otherwise.

Some of our plugins only work on stereo tracks. In Logic, a newly created audio track is mono by default.

If the plugin also doesn't appear on stereo tracks, please open Logic's Preferences > Plug-in Manager and check that the plugin is listed and activated.

If you still can't see the plugin in Logic, browse to this folder and check that the plugin is installed there (in Finder, press SHIFT-CMD-G to enter the folder name):

~/Library/Audio/Plug-Ins/VST

If it is, make sure Logic is closed, remove the plugin manually and install it again. Please make sure you have admin rights when you install the plugin.

If the plugin is still not found, close Logic, Then delete your cache file, if it exists:

~/Library/Caches/com.apple.audiounits.cache

Also, remove this folder:

~/Library/Caches/Logic/AudioUnitCache

If you're running macOS Mojave, you could also check again after another hour of computer usage. It sounds weird, but some users have reported that after an hour of waiting, Logic's Plug-ins Manager has listed the plugin.

If the plugin is still not found, you could also try to move the .component file from /Library/Audio/Plug-Ins/Components to your "personal" plugins folder:

~/Library/Audio/Plug-Ins/Components

Troubleshooting
I cannot see the plugin in Ableton Live

Please open Ableton Live's preferences and navigate to the "File/Folder" Tab. There you will find a section called "Plug-in Sources". Make sure that at least one plugin folder is activated.

If you have a custom folder set up, browse to that folder and see if the plugin is installed there.

Troubleshooting
I cannot see the plugin in FL Studio

FL Studio needs to find the plugin, so check that the "VST Plugins extra search folder" in FL Studio's preferences is the one you installed the plugin to.

Then restart FL Studio. Click on Channels > Add One > More and a list will appear. The plugin should be in that list, and you can activate it by clicking on the little box in front of it.

Troubleshooting
I cannot see the plugin in Pro Tools

Our current plugins are only available as VST and Audio Units (AU) plugins, so they are not compatible with Pro Tools.

However: They might work well with plugin wrappers such as Blue Cat's PatchWork, but we have not tested this ourselves. Blue Cat offers a demo version, so give it a try..

Troubleshooting
Cubase 9 blacklists the plugin

For reasons unknown, Cubase 9 blacklists Cableguys plugins that have run without problems for years. To fix this, simply open Cubase 9's Plugin Manager and activate the plugin.

Troubleshooting
I cannot see the plugin in Cubase on macOS

Sometimes Cubase stores a blacklist of plugins that have caused trouble in the past (unfinalised beta versions, for example). We recommend that you delete the blacklist file – or temporarily rename it, so you can restore it if necessary. Find it here (in Finder, press SHIFT-CMD-G to enter the folder name):

~/Library/Preferences/Cubase [Essential 5, LE 5, ..]/Vst2xBlacklist.xml

Choose your license file (full versions only)

Old plugins (Curve 1, FilterShaper 1 or 2, VolumeShaper 1 or 2)

Unzip your license file and launch the plugin within your DAW. The plugin will ask you to enter your registered email address and locate the unzipped license file – "Curve_License.dat", for example.

If the plugin does not show you the option to choose the license, you are either using the demo version or you have already unlocked the plugin. If you are using the demo version, please download the full version installer from your user account.

Newer plugins

Launch the plugin. It will ask you to locate your license file – "Cableguys-Curve2-License.zip", for example. If your browser automatically unpacked the .zip-file, you will see a .lic-file instead – "Curve2_License.lic", for example. You can select either the .zip or .lic file in the plugin dialog.

If the plugin does not show you the option to choose the license, you are either using the demo version or you have already unlocked the plugin. If you are using the demo version, please download the full version installer from your user account.

Troubleshooting
The plugin says: "The license file could not be parsed."

Please download and install the latest full version and latest license file from your user account.

Troubleshooting
How can I unlock the demo version?

It is not possible to unlock the demo version. Please download the full version from your user account.

On macOS, the full version installation will automatically overwrite the demo version, if you are installing to the default locations.

On Windows, the VST version must be installed to the VST folder that you have defined in your DAW. If you have installed the demo version before, please install the full version to the same folder. This will overwrite the demo with the full version. Then open the plugin in your DAW.

Common plugin issues

If you are experiencing crashes or graphics issues, then it is likely that your computer is running out of available RAM. If you are running your DAW in 32-bit mode, it can only address RAM up to 2GB/4GB. With bigger projects, where more RAM is required than can be addressed, all kind of strange things can happen with all plugins from all vendors. There is no such RAM limitation with 64-bit DAWs.

All plugins from all vendors that are position-synced are affected by Ableton Live's known timing issues. For a workaround, check our FAQ page.

For any other issues, please check our FAQ page — there's a good chance that the answer is already there.

Be sure to check out our YouTube channel, too, where you'll find lots of tips-'n'-tricks videos, or visit the plugin pages for more information.